Refund & Cancellation Policy
Refund & Cancellation Policy
This page explains the general approach to cancellations and refund requests for paid FC Careers Hub services.
Course plans
Before purchasing, users should review the selected course plan, number of included courses, access duration and price. Requests relating to an incorrect or duplicate charge should be raised with support promptly.
Assessment purchases
Assessment purchases provide the number of attempts shown on the assessment page. Passing is not guaranteed and a failed attempt by itself does not create an automatic refund entitlement.
Employer & college services
Refund or cancellation eligibility for employer plans, add-ons, CampusOS partnerships and human-delivered services depends on the service status, work already delivered and the agreed commercial terms.
Payment failures
Failed, abandoned or unverified payment attempts do not activate paid access and should not be treated as completed purchases or paid invoices.
How to request help
Provide the account email, order/payment reference, purchase date and reason for the request. FC will review the request against the displayed plan terms, actual delivery status and applicable law.
Contact
Questions about this policy can be sent to info.finchartered@gmail.com.